Scheduling customer installment payments

Installment payments are scheduled from the installment payment start date

All customer payments are managed from transactions and found in the transactions and review tab of opportunities. Fortify creates transactions based on the selected schedule and the installment payment start date.

Setting the Installment Payment Start Date

• Automatic Setting: Upon uploading an invoice, the installment payment start date is automatically set based on the invoice due date. A notification (toast message) will alert you when this date is set.

• Pre-existing Dates: If an installment payment start date was set before uploading the invoice, it will remain unchanged, and no notification will be displayed.

Updating the installment payment start date

• Update the start date anytime: You can edit and save the installment payment start date at any time. This has no affect on existing transactions; however, if you want transactions to update based on this date, you can delete any scheduled or pending transactions and click "Schedule transactions." This action will create new transactions according to the installment payment start date and the selected schedule.
• You can always update the transaction's scheduled date by opening the transaction and changing the date.

When transactions are created

• Down Payment Transactions: These are created from the selected schedule immediately upon the customer's payment authorization. They are always scheduled for the day authorization is made.

• Installment Payment Transactions: Created upon payment authorization if a schedule is selected, an installment payment start date is present, and the customer authorizes payment.

• Vendor Admin Actions: If no installment payment start date is set upon authorization, vendor admins can set this date and use the "Schedule transactions" action to generate remaining transactions.

  Note: Vendor admins are restricted from creating transactions outside the defined schedule. If you need to create different transactions, update the schedule on the selected purchase option, set the new schedule as "accepted," and schedule the new transactions.

Once the first installment payments are complete, the schedule is locked

• Schedule Locking: Once payment is authorized and transactions are initiated, the schedule on the opportunity detail page is locked to prevent unauthorized changes.